Public Transport in Abu Dhabi
This independent guide helps visitors and guests navigate Abu Dhabi using public transport confidently and respectfully. It explains how to ride city buses and selected ferries, how to use Hafilat smart cards and passes, and where to find official information.
Public transport in the emirate is planned and supervised by the Integrated Transport Centre (ITC). Routes and operations may change; always check official sources before you travel. We do not sell tickets and do not promote any operator.
All guidance is neutral and practical: you will find step‑by‑step tips, accessibility notes, safety advice, and answers to common questions. Use the navigation to jump to a specific section.
Main ways to get around
City buses form the backbone of public transport across Abu Dhabi Island, the mainland, and suburbs. Vehicles are air‑conditioned, equipped with clear signage, and most newer buses feature audio‑visual stop announcements. Bus stops indicate route numbers and key destinations.
Ferries operate on selected routes to and from islands within the emirate based on demand and weather. Timings can vary; always consult official schedules before travel. Services are designed for residents and visitors, offering safe crossings with regulated safety standards.
Taxis are widely available and regulated. While taxis are not part of the public bus network, they complement it for first‑ and last‑mile connections. Licensed taxis display official branding and meter information. Ride‑hailing apps operate under local regulations.
City buses
Board through the front door unless directed otherwise. Queue in order, allow passengers to alight, and keep aisles clear for safety and comfort.
How to payFerries
Arrive early to allow for safety checks and boarding. Weather and sea conditions can affect departures; follow crew instructions at all times.
Check schedulesTaxis
Use licensed, metered taxis or approved apps. For safety, confirm the driver’s permit and vehicle markings and request a receipt if needed.
Safety tipsHafilat smart cards and passes
Hafilat is the rechargeable smart card used on Abu Dhabi city buses and selected intercity services. You can buy and top up cards at ticket vending machines, customer happiness centers, and authorized retailers. Some channels also support online top‑ups via official ITC services.
Tap your card on the validator when boarding. On certain routes and vehicles you may be asked to tap again near the exit; follow the on‑board signs or staff guidance. Keep your card separate from phones or other cards to ensure reliable reads.
Regular pay‑as‑you‑go credit is available, as well as time‑based passes such as weekly or monthly options. Pass availability, validity rules, and coverage areas can change—always verify the latest details on official ITC channels before purchase.
Where to buy
Find vending machines at major bus stations and hubs. Staffed service points can assist with new cards, replacements, and pass products.
Top‑up methods
Use cashless payment at machines where available or visit authorized retailers. Keep receipts until your balance appears on the card.
Passes
Time‑based passes can be cost‑effective for frequent travel. Check validity zones and start times; some passes activate on first use.
Plan before you go
Use official journey planners and maps from the Integrated Transport Centre for the most accurate routes, travel times, and service updates. Third‑party tools can be helpful but may not reflect temporary adjustments.
Check first and last departures, frequency outside peak hours, and any weekend or public holiday changes. Allow extra time during special events when routes or stops may be relocated.
For real‑time service conditions, look for electronic signs at major stops or refer to official digital channels. If traveling to islands, confirm ferry sailings on the day of travel.
Wayfinding
Bus stops list route numbers and destinations. On board, screens and audio announce upcoming stops on many vehicles—listen and watch for your stop name.
See main modesService changes
Temporary detours and stop closures occur during construction or events. Look for notices at stops and follow staff directions when present.
Tickets, validation, and etiquette
Have your Hafilat card or valid ticket ready before boarding to keep queues moving. Maintain sufficient balance, and consider a time‑based pass if making multiple trips.
Tap the card flat on the validator and wait for confirmation. If a validator signals an error, try again calmly or ask the driver or staff for assistance away from the doorway.
Keep priority seats free for people who need them and place small luggage on your lap or under the seat if possible. Food with strong smells is best avoided on board.
Boarding
Queue in line, let passengers exit first, and move away from doors after boarding. Keep your belongings close and clear of aisles.
Clear signalsOn board
Keep volume low on phones, secure bags, and stand behind the safety line. Offer seats to those who may benefit from them.
Priority mattersExiting
Press stop buttons in advance and prepare to alight safely. Mind the gap when stepping down and check that you have all belongings.
Mind the gapAccessibility and inclusive travel
Many buses feature low‑floor entry and dedicated spaces for wheelchairs and strollers. Priority seating is clearly marked. Drivers and staff aim to support passengers requiring assistance.
When boarding with mobility devices, approach the front door and communicate your needs. Secure wheelchairs using provided restraints and keep aisles clear for safe movement.
For visual or hearing assistance, look for screens and audio announcements on board. If unavailable, ask the driver to help by indicating your stop. Consider traveling with a companion when useful.
Step‑free journeys
Prefer low‑floor buses where possible and plan routes that minimize road crossings. Use pedestrian signals and designated crossings.
Plan routesAssistance on board
If you need help, speak with the driver at a safe time when the bus is stopped. Be clear and concise about your destination and needs.
Safety tips
Keep valuables secure and avoid displaying large amounts of cash. At stops, stand behind the curb and approach the bus only when it has fully stopped. Follow instructions from staff and any posted safety notices.
Use designated pedestrian crossings and obey signals when reaching or leaving bus stops. In hot weather, carry water, use sunscreen, and plan breaks indoors. Respect local customs and keep attire modest and comfortable.
If you witness an incident, alert the driver or contact local authorities through official channels. Do not obstruct doors or emergency equipment. Give space to families and those who need assistance.
Stay aware
Keep headphones low to hear announcements. Mark your stop ahead of time and hold rails when the bus moves.
On‑board etiquetteMind the climate
High temperatures are common. Wait in shaded areas where available and step into cooled vehicles promptly.
Heat awarenessLicensed services
Choose official transport options and report suspicious activity through appropriate channels. Keep emergency numbers handy.
Official channelsGetting to and from the airport
Abu Dhabi International Airport is connected to the city by regulated public bus services and taxis. Services operate to key districts and major hubs. Allow generous time for transfers, especially during busy periods.
At the airport, follow signs to the ground transport area for bus bays and taxi ranks. Airport information desks can point you to the correct stop and the next scheduled departure.
When traveling late at night, verify the last departure and consider backup options. Keep boarding passes and identification accessible if requested by staff.
Wayfinding at AUH
Look for clear pictograms and bilingual signage. If you are unsure, ask airport staff or use official information desks for guidance.
Plan a routeLuggage tips
Keep bags close and avoid blocking aisles. Secure wheeled luggage and be mindful of fellow passengers during boarding and alighting.
Frequently asked questions
These answers are general and may change over time. Always verify with official ITC channels for the latest information on routes, fares, and passes.
For personal assistance, contact official service centers. This guide is independent and provides practical help without affiliating with any operator.
If you cannot find your question here, use the contact form below and we will point you to reliable sources.
Do I need a Hafilat card for every passenger?
Each passenger should carry their own valid ticket or card. Sharing a single card between multiple travelers at the same time is not permitted.
Can I top up my card online?
Official ITC services provide selected online top‑up options. Processing may not be immediate—retain your receipt and confirm balance before boarding.
Do buses run late at night?
Some routes operate late, but frequency can be reduced. Check last trips and consider alternative options if traveling after midnight.
Are there women‑only areas?
Some vehicles provide seats at the front reserved for women and children. Respect any signage and offer priority seats when appropriate.
Can I take luggage on board?
Small luggage is generally accepted if it does not block aisles or doors. For bulky items, consider taxis or dedicated services.
Is there a metro in Abu Dhabi?
Abu Dhabi currently focuses on buses, ferries on selected routes, and taxis. Rail projects are discussed periodically; check official announcements for updates.
How do I report a lost item?
Contact official ITC channels with trip details such as time, route, and boarding location. Provide a clear description of the lost item.
Contact us
Send a message if you need help finding reliable information. We cannot process complaints or tickets, but we can guide you to official resources.
Responses are provided in English. Avoid sharing personal identifiers beyond what is necessary to receive a reply.
For urgent matters on the network, contact official ITC customer service directly.